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https://www.online-consult.co.uk/org/oldham-medical-servicesOnline Consult

We are very pleased to announce that following our recent CQC inspection in December 2019, we have been given the overall rating of 'GOOD'

Practice Half day Closure Dates

The Practice closes in the afternoon from 12pm to 18.30pm on one Thursday afternoon in every month for staff training. If you need to contact a Doctor during these hours please ring NHS111 - just dial 111 from either a landline or mobile and these calls are free. Alternatively, you can ring 7 day access on 0161 934 2827 for a GP appointment. 7 Day Access is an out of hours GP services and is based at different hubs across Oldham with the nearest being at the Integrated Care Centre.

Please see below a list of closure dates for the upcoming months in  2020/2021:

-6th February 2020

-12th March 2020

-9th April 2020

-7th May 2020

-4th June 2020

-9th July 2020

-6th August 2020

-10th September 2020

-8th October 2020

-5th November 2020

-10th December 2020

-14th January 2021

-4th February 2021

-4th March 2021

Complaints/ Compliments

We aim to provide a high quality, accessible and patient friendly service. We appreciate that nothing is perfect and if you have any suggestions on how we can improve our service to you, please let us know. If we are not made aware of problems, then we will not be able to address them.

Compliments will be gratefully received either verbally or in writing and posted or handed into reception.

Complaints We make every effort to give the best service possible to everyone who attends our Practice. However, we are aware that things can go wrong and resulting in a patient feeling like they have a genuine cause of complaint.

If you have concerns about the health care services that you are receiving ask to speak to the Deputy Practice Manager (Farzana Jahan) so the matter can be settled as quickly and as amicably as possible. 

In the event of a formal complaint concerning the practice, we have an in house complaints procedure. You should contact the Practice Complaints Manager- Farzana Jahan in the first instance.

A copy of the procedure is available in reception and also downloadable below. 

Comments are not complaints and will not be treated as such. If you make a comment to the receptionist you will be asked if you require it to be documented.


Complaints Policy

Complaints Form

Complaints Leaflet



 
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