Noticeboard

How To Access Your GP

Telephone: 0161 357 2270

Email: OLDCCG.p85012@nhs.net

Address: 

Oldham Medical Services
Langham House
368, Ashton Road
Hathershaw
Oldham
OL8 3HF

FLU SEASON IS UPON US! BOOK YOUR APPOINTMENT NOW. FOR MORE INFORMATION SEE THE CLINIC CHART BELOW

Flu Clinics

FACE COVERING- All Patients aged 10+ require to wear a face covering when attending the practice. More information about face covering can be found here 

COVID19 advice for parents <<<< see poster for further advice

COVID-19

Due to the outbreak of Covid-19 and recent guidance, The Practice has moved to a total triage system. This means all appointments will be telephone triaged by a clinician first and face to face appointment or video consultation will be offered if necessary. Please DO NOT visit the practice unless you have an appointment. All queries will be dealt with over the phone by our reception team. 

If you have symptoms of Covid-19 please ring 111 or visit their website 111.nhs.uk/services/covid-19/

For more information on COVID-19 please click on 'Latest News' section on the right hand side >>>>

https://www.online-consult.co.uk/org/oldham-medical-servicesOnline Consult

We are very pleased to announce that following our recent CQC inspection in December 2019, we have been given the overall rating of 'GOOD'

Practice Half day Closure Dates

The Practice closes in the afternoon from 1pm to 18.30pm on one Thursday afternoon in every month for staff training. If you need to contact a Doctor during these hours please ring NHS111 - just dial 111 from either a landline or mobile and these calls are free. Alternatively, you can ring 7 day access on 0161 934 2827 for a GP appointment. 7 Day Access is an out of hours GP services and is based at different hubs across Oldham with the nearest being at the Integrated Care Centre.

Please see below a list of closure dates for the upcoming months in  2020/2021:

-19th November 2020

-10th December 2020

-14th January 2021

-18th February 2021

-4th March 2021

-8th April 2021

-13th May 2021

-17th June 2021

-8th July 2021

-12th August 2021

-9th September 2021

-14th October 2021

-18th November 2021

-16th December 2021

Complaints/ Compliments

We aim to provide a high quality, accessible and patient friendly service. We appreciate that nothing is perfect and if you have any suggestions on how we can improve our service to you, please let us know. If we are not made aware of problems, then we will not be able to address them.

Compliments will be gratefully received either verbally or in writing and posted or handed into reception.

Complaints We make every effort to give the best service possible to everyone who attends our Practice. However, we are aware that things can go wrong and resulting in a patient feeling like they have a genuine cause of complaint.

If you have concerns about the health care services that you are receiving ask to speak to the Deputy Practice Manager (Farzana Jahan) so the matter can be settled as quickly and as amicably as possible. 

In the event of a formal complaint concerning the practice, we have an in house complaints procedure. You should contact the Practice Complaints Manager- Farzana Jahan in the first instance.

A copy of the procedure is available in reception and also downloadable below. 

Comments are not complaints and will not be treated as such. If you make a comment to the receptionist you will be asked if you require it to be documented.


Complaints Policy

Complaints Form

Complaints Leaflet



 
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