Due To The Risk Of Coronavirus- all online appointments have been temporarily deactivated for the foreseeable future

Not everyone can access their GP surgery during its normal opening hours but you can now engage in more online facilities to manage your information, medication and appointments. 

Our online services have been developed and tested using security standards set out by a government body called NHS connecting for Health. All personal information is secure, protected and only available to staff at the practice. 

This service allows patients to:

• Request repeat prescriptions
• Notify us about change of address, telephone number, or e-mail
• Send us a secure message
• Book Appointments
• There is also a facility to pre-register with the Practice which may be particularly useful to students.

HOW DO I REGISTER FOR PATIENT SERVICES?
You must be a fully registered patient, and need a letter from us containing personalised access codes . To get this letter you need to come to Reception and ask for Registration for patient services, you will need to show some photo ID, i.e. passport/driving license. The Receptionist will find you on our computer system and print out your access codes and registration instructions. Once you have the access codes and instructions you can connect to the web site at any time and register.

Please note we are unable to give passwords out over the telephone as we need to ensure that we are issuing them to the correct person. 

usernames and passwords can be issued to parents of children under the age of twelve years. 

Once your child has reached the age of twelve years their registration will cease to be active and they will need to register personally to ensure confidentiality is maintained on their behalf.

APPOINTMENTS

Currently, you are able to book routine GP appointments only. availability of appointments will be similar to those offered via telephone or the reception desk. 

However, nurse appointments will not be available on this service. This is due to the fact nurses deal with many different types and lengths of appointment and therefore better managed by the reception staff to ensure correct allocation. 

You may book your GP appointment using the online services at any time- the system is available to you regardless of whether the Practice is opened or closed. You can also cancel your appointments via online services and check the time and date of your appointment if you have forgotten when it is to save you having to contact the surgery. This applies to any appointment booked with your GP whether made online or via the existing routes. 

REPEAT PRESCRIPTION REQUESTS
When you order prescriptions you will be able to view what is on your repeat list, exactly as it appears in your medical record, and select the items you require. The prescription will automatically be forwarded to your previously selected chemist if you have requested us to do so in the past. If you need to change this please add information into the comments box. If you usually collect the prescription form us then it will be waiting for you at the reception desk as normal.  

Availability of completed prescriptions remains the same i.e. we require two working days notice for pick-up from the surgery.  

VIEWING YOUR CONTACT INFORMATION
Clicking on View/Update Your Contact Info (opposite Welcome on the patient services home page) will show the current details we hold for you. If you need to make any changes click Edit but please note the following points which are very important: Your address: Your address may appear in an abbreviated format on this screen, this is because our computer system limits the address field to a specific width. If you address is abbreviated there is no need to change it unless it is technically incorrect (i.e. wrong flat number).

E-mail: it is useful for us if you can provide a current e-mail address - particularly if you are using our repeat prescription request service. After entering any changes click Submit. You then need to confirm the changes by clicking Confirm. We review all changes when we receive them, and accept them providing they comply with our requirements.

ACCESS TO MEDICAL RECORDS

We are now able to give you access to information from your medical records online. This takes the form of diagnoses and test results which are stored in our medical system in a specific coded format. This makes it easy for your medical history and results to be searched and complied for you to view online. 

Before you apply for online access to your record there are some things to consider:

• There may be something you have forgotten about in your record that you might find upsetting
• If your GP has given you access to test results or letters you may see something that concerns you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
• You medical record is designed to be used by clinical professionals- some of the information may be technical and not easily understood. 

We have a duty to ensure no third party information is made available online and we therefore check all records before granting consent to access. We will aim to allow access within 14 days of receiving your request. 

SECURE MESSAGING
The patient services messaging system provides an encrypted secure method of communicating electronically with us. Click on Send a message to your surgery. Complete the subject line, and enter your message in the message field. Your message is limited to around 450 characters. The patient services home page tells you whether you have messages. You can then click to view them Important notes: a copy of your message and our reply will also be attached automatically to your medical record. We aim to respond to your secure message within 2 to 3 working days.

IN SUMMARY

What you need to do to set up Online Services:

1. Attend the Practice personally
2. Bring your own photographic identification 
3. Fill in our patient online registration form (you can download this on the icon below)

Patient Services Registration Form

What we will do:

1. We will provide you with a unique username and password
2. We will provide you with a link to access the services      

NB: If you are cared for or would like someone else to have access to your online service then you will need to complete a third party consent form stating who you are giving access to and their relationship to you. If you would then like to revoke access then this needs to be given in writing to the Practice so we can amend your records accordingly.